In questo momento storico, letteratura e dibattito politico sostengono con forza la priorità di promuovere una gestione della pubblica amministrazione orientata ai risultati attraverso sistemi di performance measurement, ossia sistemi di misurazione dei risultati. Tuttavia, considerando le esperienze maturate su tali sistemi in altri Paesi non emergono indicazioni univoche. Dalla letteratura in materia emergono tre fondamentali criticità distintive riguardanti l’utilizzo di tali sistemi nel settore pubblico (rispetto a quello privato, dove tradizionalmente sono più diffusi). Sono analizzati nell’articolo quattro importanti sistemi di misurazione delle performance adottati nelle amministrazioni pubbliche rispetto al contributo da loro offerto ad affrontare le tre criticità evidenziate. Dall’analisi emergono interessanti indicazioni per promuovere la diffusione di questi sistemi coerentemente con le specificità della pubblica amministrazione.
The recent literature and the current political debate strongly promote a results-oriented Public Administration through the introduction of performance measurement systems. However, experiences in other countries that are oriented towards performance measurement systems do not converge, thus suggesting specific problems in the public sector. The literature review reveals three fundamental critical aspects associated with the introduction of such systems in the public sector (compared to the private sector, where they are more diffused). Therefore, four among the main performance measurement systems adopted by Public Administrations are analyzed according to their contribution to face the three analyzed critical aspects. Results of the analysis suggest interesting guidelines to foster performance management systems coherent with specificities of the Public Administration.
The recent literature and the current political debate strongly promote a results-oriented Public Administration through the introduction of performance measurement systems. However, experiences in other countries that are oriented towards performance measurement systems do not converge, thus suggesting specific problems in the public sector. The literature review reveals three fundamental critical aspects associated with the introduction of such systems in the public sector (compared to the private sector, where they are more diffused). Therefore, four among the main performance measurement systems adopted by Public Administrations are analyzed according to their contribution to face the three analyzed critical aspects. Results of the analysis suggest interesting guidelines to foster performance management systems coherent with specificities of the Public Administration.
